Key Responsibilities & Duties
1. Business Strategy & Business Development

• Market Research: Analyze competitors and stay updated on technology trends (AI, Cloud, DevOps, etc.) to identify training demands and develop market-driven training products.
• Revenue Management: Be responsible for enrollment targets (revenue KPIs), pricing strategies, promotions, and training packages. Develop sustainable training business models to ensure revenue and profitability.
• Partnership Development: Identify and establish B2B partnerships for talent supply and customized corporate training programs.
• Marketing Collaboration: Work closely with the Marketing team to plan communication strategies, promotional content, and lead-generation campaigns.

2. Academic Planning & Content Management

• Training Needs Analysis (TNA): Collaborate with internal UM/PM teams to identify skill gaps. Design surveys, analyze data, and prepare periodic TNA reports.
• Planning & Budgeting: Develop annual/quarterly/monthly training plans. Prepare detailed budgets (instructors, facilities, certifications) while ensuring target profit margins.
• Curriculum Development: Review and validate content from SMEs (Subject Matter Experts). Define learning approaches (Blended Learning, Workshops, Seminars). Participate in designing key programs (BA, PM/BrSE, AI, etc.). Coordinate with SMEs to digitalize training materials (slides, videos, handbooks).
• Trainer Management: Recruit and manage internal and external trainers. Conduct “Train-the-Trainer” programs to ensure teaching quality.
• Research & Development (R&D): Continuously update training programs based on emerging technologies. Propose advanced learning methods such as e-learning and hybrid learning models.

3. Execution & Operations

• Training Delivery: Conduct onboarding and corporate culture modules for new employees when required. Deliver soft skills, management skills, or relevant technical training courses.
• Logistics & Onboarding: Coordinate training rooms, equipment, scheduling notifications, and attendance tracking. Organize technology sharing sessions.
• System Management (LMS/CRM): Manage learner data, upload courses, and grant system access to optimize learner engagement and management.
• Certification Management: Design certification roadmaps and support employees in obtaining international certifications (ISTQB, AWS, PMP, etc.). Track progress for incentives and rewards.
• CW Tech Academy Operations: Manage and optimize the overall operations of CW Tech Academy, ensuring training quality and international standards compliance.
• Team Management: Lead and manage trainers, training experts, and academy staff. Ensure training programs meet international certification standards (ISTQB, AWS, etc.).

4. Quality Assurance & Reporting

• Quality Control: Conduct satisfaction surveys (CSAT) and design post-training competency assessments.
• Reporting & Improvement: Analyze training ROI and business effectiveness. Prepare periodic reports for the Board of Management and propose data-driven process improvements.

Job Requirements
1. Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, Education, or Human Resource Management.
• 3–5 years of experience in Training/L&D or training center management.
• Preference for candidates with experience in IT Outsourcing, Software House, or EdTech companies.
• Strong English communication skills (technical reading and verbal communication).
• Experience in designing training programs and developing trainer teams.
• Knowledge of international certifications in software testing, security, etc.

2. Skills & Tools

• Leadership & Management: Team leadership, financial management, and training center operations.
• Training Strategy Development: Ability to build training roadmaps aligned with market trends.
• Partnership & Networking: Establish and maintain relationships with enterprises and universities.
• Confident presentation and classroom delivery skills.
• Strong presentation and negotiation skills (B2B Sales); understanding of software development and testing processes.
• Proficiency in content creation tools and basic image/video design.
• Strong skills in LMS, CRM, Excel/BI (data analysis), and project tools such as Jira/Trello.

3. Mindset & Attitude

• Hands-on mindset: Willing to work from strategy to detailed execution.
• Influencing skills: Ability to collaborate and mobilize cross-functional resources without direct authority.
• Results-driven: Strong focus on revenue targets and training quality.
• Benefits & Compensation for CO-WELLers
• Performance bonus and salary review twice a year
• 100% salary during probation
• Flexible working hours (8:00–17:00 | 8:30–17:30 | 9:00–18:00)
• Annual leave: 14+ days
• Premium health insurance for all employees
• Annual health check-ups
• Full social insurance coverage (SI, HI, UI) at high contribution levels
• Monthly teambuilding allowance and annual company trip

Benefits for Female Employees

• 2.5 hours/month menstrual leave
• 100% salary during maternity leave
• Additional 5 paid days for prenatal check-ups
• Working Environment & Development
• Full modern working equipment provided
• Mentorship from experienced leaders and senior experts
• Monthly sports club allowance (Yoga, Zumba, Football, etc.)
• Regular policy updates and transparent communication
• Dedicated relaxation and refreshment areas
• Open and modern workspace
• Learning & Career Development
• Regular training sessions and technology seminars
• Professional, management, and soft skills training programs
• Japanese language classes (basic to advanced) with native teachers during working hours
• Support for professional certifications (up to 108 million VND)
• Opportunity to work in Japan for employees with Japanese proficiency