Key Responsibilities

1. Business Strategy & Development

• Market Research: Analyze competitors and monitor technology trends (AI, Cloud, DevOps, etc.) to identify learning demands and develop training products aligned with market needs.
• Business Planning: Collaborate with the Director in charge of Training to establish short-term and long-term business strategies for the Training Center.
• Revenue Management: Develop pricing policies, promotional programs, and training service packages. Build sustainable training business models to ensure revenue and profitability targets are achieved.
• Partnership Development: Identify and establish B2B partnerships to provide manpower services and customized corporate training programs.
• Marketing Collaboration: Work closely with the Marketing team to develop communication plans, advertising content, and campaigns to attract potential learners (leads).

2. Operations & Hands-on Execution

– Training Operations Management

• Develop monthly, quarterly, and annual training plans.
• Manage all training activities of the center.
• Ensure courses are delivered on schedule and meet quality standards.
• Monitor and evaluate the effectiveness of training programs.

– Training Program Development

• Research market and enterprise training demands.
• Propose new training programs.
• Design training frameworks and curricula.
• Review and continuously improve training materials and documentation.
• Standardize training processes and learner assessment methods.

– Trainer Management

• Recruit and develop networks of internal and external trainers.
• Evaluate trainer competencies.
• Organize Train-the-Trainer programs.
• Monitor training quality and teaching effectiveness.
• Handle issues arising between learners and trainers.

– Training Quality Management

• Establish training KPIs.
• Monitor course completion rates.
• Track certification pass rates.
• Measure learner satisfaction levels.
• Propose continuous quality improvement initiatives.

– Collaboration with Enterprises and Universities

• Work with companies to develop training programs tailored to recruitment needs.
• Coordinate with universities to implement training courses.
• Participate in developing strategic training partnerships.

– Operational Management

• Manage training budgets.
• Control trainer-related and operational costs.
• Collaborate with Marketing on student recruitment activities.
• Coordinate with Back Office and Accounting teams.

– Reporting

• Provide periodic reports to the Training Center Director.
• Monitor training and business KPIs.
• Recommend strategies and initiatives for the center’s development.

Job Requirements

Education & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Education, Human Resource Management, or related fields.
• 3–5 years of experience managing a training center.
• Prior experience in the EdTech industry is preferred.
• Strong English communication skills (both technical reading comprehension and verbal communication).
• Experience in curriculum development and trainer capability building.
• Knowledge of international certifications in software testing, cybersecurity, and related areas is an advantage.

Skills & Tools

• Leadership & Management: Ability to lead trainer teams, manage finances, and oversee center operations.
• Training Strategy Development: Capability to design training roadmaps aligned with market trends.
• Partnership & Networking: Ability to establish and maintain relationships with enterprises and universities.
• Presentation & Communication
• Strong presentation skills with the ability to inspire others.
• Excellent negotiation skills and B2B sales capabilities.
• Understanding of software development processes and software testing.
• Proficiency in training content creation tools and basic image/video design.
• Hands-on experience with LMS, CRM, Excel/BI for data analysis, and project management tools such as Jira and Trello.

Mindset & Attitude

• Hands-on Mindset: Willingness to work from strategic planning down to detailed execution tasks.
• Influencing Skills: Ability to coordinate and mobilize resources across departments, even without direct subordinates.
• Result-oriented: Strong commitment to achieving both revenue targets and training quality objectives.

Compensation & Benefits for CO-WELLers

Compensation & Welfare

• Performance bonus and salary review twice a year.
• 100% salary during the probation period.
• Flexible working hours:
  • 8:00 AM – 5:00 PM
  • 8:30 AM – 5:30 PM
  • 9:00 AM – 6:00 PM
• 14+ annual leave days.
• Premium healthcare insurance for all employees.
• Annual health check-up.
• Competitive Social Insurance, Health Insurance, and Unemployment Insurance contributions.
• Monthly team-building allowance and annual company trip.

Exclusive Benefits for Female Employees

• 2.5 hours of menstrual leave per month.
• 100% salary during maternity leave.
• Additional five days of prenatal check-up leave.

Great Working Environment

• Fully equipped with modern working devices and facilities.
• Opportunity to work and learn from experienced experts and senior professionals.
• Monthly allowances for sports clubs (Yoga, Zumba, Football, etc.).
• Regular updates on company policies and improvements.
• Dedicated relaxation area for entertainment and refreshments.
• Open and comfortable workspace.

Learning & Career Development Opportunities

• Frequent training sessions and seminars on the latest technology trends.
• Professional, managerial, and soft skills training aligned with company direction and employee development needs.
• Support for professional certification examination fees.
• Allowances for Japanese language certifications and professional certifications in line with career development plans.
• Japanese language courses (beginner to advanced levels) conducted by native teachers during working hours.
• Opportunities to work in Japan for employees with Japanese language proficiency.