Job Description:

Lead Management & Tracking

• Manage and track leads from generation to deal closure.

• Collaborate with the Sales Manager on sales activities.

Customer Care

• Act as the main point of contact to support customers before, during, and after contract signing.

• Handle and respond promptly to customer inquiries, issues, and concerns.

Technical & Product Support

• Conduct product demos, provide usage guidance, and explain IT features to customers.

• Coordinate with the technical team to address customer requirements.

• Support translation/interpretation during customer meetings when required.

Reporting & Internal Coordination

• Provide regular work reports to direct managers.
• Support the preparation of sales and product documents in Japanese/English.

Job Requirements:

• Japanese language proficiency equivalent to JLPT N2 or higher, with fluent communication in a professional environment.
• Minimum of 2 years’ experience in IT Sales, preferably in the Japanese market.
• Basic knowledge of the IT industry or software/system development.
• Familiarity with software solutions, SaaS, or IT services.
• Strong communication, problem-solving, and customer service skills.
• Detail-oriented, responsible, and proactive in work.
• English proficiency for business use is a plus.

Benefits and Compensation:

• Competitive salary negotiable compared to the market.

• Attractive bonus based on project revenue.

• Performance bonus and salary review twice a year.

• 100% salary during probation.

• Flexible working hours.

• Annual leave: 14+ days/year.

• Premium health insurance for all employees.

• Annual health check-up.

• Full coverage of social, health, and unemployment insurance with high contributions ensuring employee benefits.

• Monthly teambuilding activity allowance and annual company trip.

Exclusive support for Japanese employees:

• Full support for the cost of applying for a work visa, work permit, and temporary residence card in Vietnam

• Support for the cost of using a 24/7 Japanese-language medical consultation service (appointment booking, interpretation during medical examinations and treatment, etc.)

• Support for airfare to Japan (twice a year, up to 700 USD per trip)

Exclusive Benefits for Female Employees:

• 2.5 hours of menstrual leave per month.

• 100% salary during maternity leave.

• Additional 5 days of paid leave for prenatal checkups.

Great Working Environment:

• Fully equipped, modern working devices meeting project requirements.

• Work and receive guidance from highly experienced Senior/Expert professionals.

• Monthly allowance for sports club activities (Yoga, Zumba, football, etc.).

• Regular updates on new/improved internal policies.

• Dedicated relaxation area for entertainment and dining.

• Open and convenient workspace.

Training and Development Opportunities:

• Regular training sessions and seminars to update on technology trends.

• Training in professional knowledge, management skills, and soft skills based on company orientation and employee survey needs.

• Japanese language classes (from beginner to advanced) with native teachers during office hours.

• Opportunities to work in Japan for employees with Japanese language proficiency.