In this competitive landscape, how can you build trust with your customers?
Advertising and marketing are no longer enough. To stand out from competitors you need to make your customers feel that their voice is important. Feedback from your customers provides you with information to optimize your sales and increases customer engagement by making their opinions matter.
Using this extension on your e-Commerce website allows you to get customer opinions in feedback forms. Your customers can click a URL in an email to complete a feedback form, after logging in to their account. With the information that you gather, you can get to know the strengths and weaknesses of both your products and your site. Time limit functionality available for each form can help you manage the survey and focus on a particular campaign.
Note: In case the eCommerce site has multiple stores, all stores can use the same survey, rather than having to create multiple forms.
- 3 types of questions available: Multiple choice, Checkbox survey, Short answer
- Unlimited number of forms active at a time and responses
- Easy management: Turn on/off or set expiration time for the form to limit the responses
- Fast data collection: logging in with emails to leave feedback is required
- Spam prevention: A user can only respond to each form once
- Time-saving: Able to move existing un-answered questions from previous forms to new forms.
- Quick result extraction and preliminary data analytics